Terms and Conditions – Payment, Installation & Liability

(Debonair Curtains and Blinds)

Important Note on Rights: Nothing in these Terms excludes, restricts, or modifies any consumer guarantees under the Australian Consumer Law (ACL).

1. Quote Acceptance & Deposit

Acceptance of a quote — whether verbally, in writing, or by payment of the deposit — constitutes full agreement to the quoted scope of work, specifications, pricing, and these Terms and Conditions. By accepting the quote, the client agrees to proceed with the job and to pay the total quoted amount.

2. Payment Terms

A 50% deposit is required upon acceptance of the quote to secure the job and initiate procurement. The remaining 50% balance is payable on installation. In cases where the project is delayed or not completed within a reasonable timeframe due to circumstances beyond our control, we reserve the right to issue a progress invoice for work already completed and materials supplied.

3. Late Payment & Interest

Payments not made by the due date may incur interest at a rate of 10% per annum, calculated daily. All reasonable costs related to debt recovery, including legal and collection fees, will be charged to the client.

4. Payment for Completed Work

All products and services delivered as per the accepted quote must be paid in full. Delivery or installation constitutes completion unless otherwise agreed in writing. Items on the quote can be payable as separate items, and payment may not be withheld for items completed and installed. Minor defects, delays, or dissatisfaction with subjective aspects of the product or service do not alter the payment obligation.

5. Scope & Product Expectations

Products and services are supplied as per the approved quote. If the product or service meets the quoted specifications but does not align with the client’s unstated expectations or intended use, this does not constitute a defect or grounds for non-payment. It is the client’s responsibility to ensure the quote reflects their desired outcome before acceptance.

6. Cancellation Policy

Cancellations must be made in writing. While we will make reasonable efforts to recover or restock unused materials (such as fabric or hardware), some items may not be refundable or returnable. Fees may apply for costs already incurred, including materials, labour, or restocking charges. In some cases, recovery may not be possible, and part or all of the deposit may be forfeited to cover these expenses.

7. Dispute Resolution

Should a dispute arise, both parties agree to attempt resolution through respectful and timely communication. If unresolved, the matter may be referred to the appropriate authority, such as Fair Trading, NCAT, or another relevant tribunal or legal channel.

8. Site Risk & Post-Installation Responsibility

Once goods are delivered to or installed on-site, they become the client’s responsibility.

9. Limitation of Liability & Indemnity

The client agrees to indemnify and hold Debonair Curtains and Blinds and its employees, contractors, and agents harmless against any loss, damage, injury, or claim arising from the installation, use, or failure of installed products, including but not limited to:

  • Damage to furnishings, flooring, fixtures, or finishes caused by sunlight exposure, glare, or lack of UV protection.

  • Injuries or property damage caused by falling or shifting shades, blinds, or related products once installed.

  • Any damage to walls, surfaces, or surrounding areas that may result from installation activities, including drilled holes, fasteners, adhesives, or other physical alterations.

While we take care to minimise disruption and protect property during installation, minor and unavoidable damage may occur and is considered part of the standard installation process. Debonair Curtains and Blinds will not be held responsible for cosmetic, structural, or consequential damages unless caused by gross negligence or intentional misconduct.

10. Site Conditions

We are not liable for installation challenges, delays, or additional work required due to inaccessible, unsafe, or uneven site conditions, or any pre-existing building issues. The client is responsible for ensuring the site is safe, accessible, and prepared for installation. Additional charges may apply if extra labour or materials are required due to unforeseen site conditions.

11. Warranty & Maintenance

All products are covered by guarantees under Australian Consumer Law and any applicable manufacturer warranties. These guarantees apply under normal use and exclude damage caused by misuse, improper cleaning, alterations by third parties, or environmental exposure, including fading from sunlight or damage due to moisture or heat.

12. Client-Supplied Measurements

Where the client provides measurements or specifications, Debonair Curtains and Blinds is not responsible for any incorrect fit, alignment, or function of the products resulting from inaccurate or incomplete information.

13. Variations & Additional Charges

Any changes to the original quote, including modifications to design, materials, dimensions, or installation requirements, must be agreed upon in writing and may incur additional charges. Verbal requests or informal instructions will not be actioned without written confirmation.

14. Post-Installation Alterations & Callouts

Any post-installation alterations or service requests made after the completion of the job may incur a callout fee. This includes adjustments, modifications, or any requests for changes that are not the result of product defects or installation errors. All callout fees will be communicated and agreed upon before the visit.

15. Ownership & Payment

  1. Curtains, Drapes, and Fabric Goods: Ownership remains with Debonair Curtains and Blinds until full payment has been received. The deposit does not transfer ownership.

  2. Fixtures (Tracks, Rods, Pelmets, Hardware): Fixtures installed become part of the property and ownership passes to the client upon installation.

  3. Enforceable Payment Terms: Until payment in full is received, clients remain liable for all amounts owed. Debonair Curtains and Blinds may pursue all legal remedies to recover outstanding balances, including interest and reasonable recovery costs. Physical repossession of installed curtains is not intended or required; focus is on enforcing payment.

16. Product Images, Samples & Colour Representation

  1. Images for Reference Only: Photographs, digital images, brochures, and displays provided by Debonair Curtains and Blinds are for illustrative purposes only. Due to variations in lighting, photography, screen calibration, and print reproduction, colours and textures may appear differently in images compared to the actual product.

  2. Hand Samples as Reference: Colour and texture must be assessed using physical fabric samples (“hand samples”). The client acknowledges that hand samples are the most accurate reference for product selection.

  3. Batch Variations: Minor variations in colour, weave, texture, or finish may occur between samples, display models, and final production batches. These variations are not considered defects and do not entitle the client to withhold payment, replacement, or cancellation.

17. Supplier Materials & Defect Assessment

  1. Third-Party Supply: Debonair Curtains and Blinds sources fabrics, tracks, components, and other materials from reputable third-party suppliers and manufacturers.

  2. Supplier Assessment: If the client raises a concern regarding fabric, materials, or components, Debonair Curtains and Blinds may refer the matter to the original supplier or manufacturer for assessment. Where the supplier or manufacturer determines that the goods are not defective, the client accepts that determination as final.

  3. No Withholding of Payment: A client’s dissatisfaction with fabric, material, or component quality — where the supplier or manufacturer has deemed the goods not defective — does not entitle the client to cancel the order, refuse installation, or withhold payment of any amounts due under these Terms.

18. Severability

If any provision of these Terms and Conditions is held to be invalid, unenforceable, or illegal for any reason, that provision will be severed and the remaining provisions will continue in full force and effect.